Email support

3HASH Mail support

We're here to help. Email [email protected] and we usually reply within 1 business day (Portuguese business days). To help us help you faster, write from the email you sign in with and tell us which device you use (iPhone, iPad, Android, Windows, Mac or browser).

We will never ask for your mailbox password by email.

Email accounts

Which accounts can I connect?

iCloud accounts and custom-domain accounts (for example, [email protected]) with IMAP and SMTP. Outlook/Microsoft 365 and Gmail accounts are not available yet.

How do I connect an iCloud account?

Apple requires an app-specific password. Go to account.apple.com, open "Sign-In and Security" → "App-Specific Passwords", create one and use it in 3HASH Mail with your iCloud address. Your normal Apple Account password won't work.

How do I connect a custom-domain account?

Enter the address and the mailbox password. The app tries to find the IMAP and SMTP servers on its own; if it can't, ask your hosting provider for them (server, port and security type) and fill them in by hand.

Subscription and free trial

How does the free trial work?

You get 14 days free. On the web and Windows the trial needs no card. On iPhone, iPad and Android the trial is an App Store or Google Play offer: the store shows the date of the first charge before you confirm, and if you cancel before that date you pay nothing.

How do I cancel or change my subscription?

Cancel where you subscribed:

Your subscription stays active until the end of the period you've paid for. Deleting the app does not cancel the subscription.

I have a new phone. How do I get my subscription back?

Sign in with the same 3HASH Mail account and, if you subscribed in a store, tap Settings → Subscription → Restore purchases, using the same Apple or Google account you subscribed with.

What happens if the trial ends and I don't subscribe?

Nothing is charged. The app becomes read-only: you can still read, search, export and delete your account, but writing, sending and the AI are paused until you choose a plan. Your emails stay on your email server.

Privacy and data

Where does the AI run?

3HASH's own AI, on servers in Portugal. No OpenAI, no Google, never trained on your email. You can turn it off per account or entirely in Settings.

How do I export or delete my data?

In the app, Settings → Privacy → Export my data or Delete account. The steps and what happens to your data are on Delete your account. More detail in our Privacy Policy and Terms (in Portuguese).

Other contacts